Frequently Asked Questions

Delivery

Homewares / Clothing and Gifts 

UK CUSTOMERS

It takes us 24 hours to prepare your order and register for dispatch 

We post orders on working days Monday – Friday, using APC next day delivery service . We do not post on weekends or Bank Holidays as they are not classed as working days. 

Standard UK Delivery £6.95

Fully tracked service 

Requires a signature

Delivered by APC Couriers 

Postcode restrictions apply*

Applies Monday – Friday

Next working day is Monday – Thursday, Friday orders are delivered Monday

If you wish to have a gift sent straight to recipient please ensure you put the correct address 
 
APC will send an email / Text once they have collected your order from Josefina and you will then have live tracking info 
 

Furniture Delivery

you have a few options here :

Courier service
We use an independent trusted courier who offers a white glove service they will wrap you item/s and will place your furniture in situ. please advise us of any restrictions on access including multiple staircases and lifts.
Delivery is charged at cost and you are required to pay the courier on the day by card or cash unless otherwise agreed with Josefina
We will notify you of the cost at point of order rule of thumb if not local to us is £3 per mile from our workshop TN22 3XN

Arrange a courier yourself

Many of our customers have used a courier service www.anyvan.com you put in your postcode and ours (TN22 3XN)
choose the date and you can track your driver

Collection
You can collect the item yourself from our showroom which is open 8am – 4pm Monday to friday – weekend collections are possible with prior arrangement. We are always on hand to help load your item and many customers end up having a trip to our shop and enjoying our unusual high street full of independent shops ! Uckfield is a thriving town with no empty shops! so makes for a nice day out

 

We dispatch items on the next working day for orders. If we have an issue with dispatching your item on the next working day we will contact you.

All our items are tracked & signed for via APC overnight if your item has not arrived please contact us.

Yes, please select shop collection in the checkout if you would like.

Our courier service is APC overnight, they are the perfect courier for delivering fragile items and paint.

Payment

We use PayPal as a payment gateway. This allows you to pay either by your PayPal account or by debit or credit card using the PayPal gateway.

If you are looking to place a large order for a wedding/party please email info@josefinaonline.co.uk and we will see what we can do.

Returns

All monitors are different and you may see the paint in the incorrect colour it’s meant to be.
We ask you to purchase a tester pot before purchasing paint to ensure you are happy with the colour.

All items are hand packed with care and sent via courier.
Please check your item upon arrival for damages and DO NOT sign for the package if its damaged. Once you have signed for the package we may deny your refund request.

Shop

The shop is located in Uckfield High Street.

I’m afraid we do not allow people to reserve items, unless secured with payment.

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Still have a question?

Please contact us for more information and we’ll be happy to help!

Get in touch